Dear Patients of Drs. Gladwell & Unterbrink
As of May 1st, 2014 the offices and patient records of Thomas E. Unterbrink, OD and David A. Gladwell Optometry, INC. have merged and are doing business as Bedford Family Eye Care. Under my new direction and ownership, we may have a new look and feel, but we're still here for you with good hometown style eye care - and that's something that will not change. As Bedford Family Eye Care we will continue our commitment to helping you achieve clear, and comfortable vision and maintain excellent eye health in a comfortable environment at an affordable price. I look forward to seeing you for many years to come!
I first started providing optometry services in Bedford in January of 2013. My associate, Dr. Weatherholt, was helping the two optometry clinics transition from the retiring doctors. I was invited by Dr. Weatherholt and Gladwell to join them in providing optometry services given my background and interest in the Bedford area. The first year of transition overall went well and much constructive feedback was given to aid in the process. We have a few new faces here since some of you were in last, but I think you'll feel right at home. Wendy and Karla will put you at ease with their friendliness and professionalism. They both have great experience and a solid understanding of modern eye care, optical, insurance, coding, electronic billing, etc. and I've worked hard to identify issues from start to finish in order to make the eye exams at Bedford Family Eye Care the highlight of your day. We look forward to the next phase of transition. As always - we welcome and invite your feedback. I have specifically built a patient satisfaction survey as part of our website to collect your feedback and constructive comments. You can find it
here at our Location and Scheduling page. Scroll down to find it. I often reflect and remind our team (and sometimes our patients ;) that change is difficult for everyone, but it is necessary because it allows for growth -- and that is exactly what we have experienced this year -- so much so that we have outgrown our current location. So the next phase of transition will be relocating our office from 412 N. Bridge Street to the new location at 1332 A Lowry Street over between the Virginia Furniture Market and Berglund Buick GMC dealership by Walmart. The new location will provide more space to allow greater efficiency, also an expanded dispensary and greater glasses selection, better parking, and more patient privacy. We invite your feedback!
Along with these changes comes new services and new hours. Our services include:
-Routine Eye Care &
Specialty Contact Lenses
-Medical Eye Services (Glaucoma,
Macular Degeneration, Diabetes, Cataracts, Eye Infections, Chronic
Dry Eye, Shingles, etc)
-Emergency & On-Call Eye
Services (injuries, foreign bodies, flashes/floaters &
visual disturbances, burns & painful eye conditions – call our
main line and follow prompts after hours)
-Evening & Saturday Hours
Available (open normal
business hours, plus late
Thursday evenings until 6:30 p.m. and open the 2nd
Saturday of the Month from 9:00 a.m. to 1:00 p.m.)
Again, I am looking forward to getting to meet and know each of you, and I hope to see you soon in our new building! Thanks for making Bedford the best little town to work and live.
Sincerely,
Jared P. Quesenberry, O.D.
our transition to electronic health records. We went live on September 24th, 2014. While slowing us down in the short-run, it has provided us with many advantages and we are beginning to increase both our productivity and efficiency with the new system. A lot of the new features such as our patient portal, electronic prescribing, secure patient messaging systems allow for increased patient safety, improved care as well as increased patient access which helps us fulfill our mission statement. We still allow Dr. Gladwell to use paper though--something he appreciates since he's retiring in December. Its hard to learn a new system when you've done something one way for 47 years! Dr. Quesenberry helps him enter it into the computer and keeps everything moving the right direction. Karla and Wendy both love the new system and enjoy not having to pull, file, and keep up with paper records and fill things out by hand. Its all in the computer now! Insurance filing is so much easier since you don't have to copy and recopy all the information. Just click and it auto-fills the forms, batches the claims, etc. The new system will greatly streamline, integrate, and organize our operations. Also, you can download our office forms on our website, fill them out before your appointment and bring it with you saving you time at the office. Let us know how we are doing in the comments below! We welcome your feedback.
